"The Excellent Care we get from our N. H. S."

About: The Royal Liverpool University Hospital / Accident and emergency

(as a relative),

82 Year Old Husband had an Exacerbation of his C. O. P.D , rang out of hours services who spoke to my Husband and because he was becoming more breathless was not able to carry on with the Conversation ,but they were happy for me to give Information. Decision was made that an Ambulance was needed and they arrived in a short time. After Paramedics examined my Husband they were in no doubt that he needed to go to the R. L. H . After being Blue Lighted to Hospital and taken into Emergency Department a Team was on Stand By ready to Treat my Husband.

I must can't Stress enough the Excellent care and Treatment all of my Family have Received over the Years and I must Include our G. P. Services.

Appointments

Appointments

Reception

Reception

Waiting Time

Waiting time

Staff attitude

Staff attitude

Staff skills

Staff skills

Team work

Team work

Treatment

Treatment

Medication

Medication

Introductions

Introductions

Being listened to

Being listened to

Explanations

Explanations

Being given time

Being given time

Nurses

Nurses

Care staff

Care staff

Ambulance staff

Ambulance staff

Doctor

Doctor

Manager

Manager

Other staff

Other staff

Responses

Response from Marie Dewhurst, Lead Nurse Patient Experience, Royal Liverpool and Broadgreen University Hospitals NHS Trust

thank you so much for taking the time to contact care opinion

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
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