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"Excellent care and service"

About: Dr Gray's Hospital / Acute Medical Admissions Unit

(as a relative),

My husband was admitted to Ward 7 at Dr Grays in late November 2018, with vascular dementia and end-stage heart failure. He was well looked after with incredible care and attention at all times. It made the family feel comforted to know that he was in good hands, although the diagnosis was not so good. Every time we visited, the team in Ward 7 were always able to spend time with us and explain any changes which had occurred since the last visit.

When he died, the staff were full of compassion and care for the family, and could not have been more helpful in what was clearly a very sad time for the family as well as themselves, having seen the changes in his condition.

We would like to thank everyone involved in his care for their efforts and assistance whilst he was in their Ward, and in particular Dr Henderson and Dr Poulton who spent considerable time with us. 

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Responses

Response from Yvonne Wright, Chief Nurse, Clinical Support Services Division, NHS Grampian 6 years ago
Yvonne Wright
Chief Nurse, Clinical Support Services Division,
NHS Grampian
Submitted on 07/01/2019 at 12:09
Published on Care Opinion at 14:52


Dear Lossie Lady

thank you for taking the time to post your comments on care opinion at what must be a very difficult time for you and your family. Sincere condolences on your loss.

Staff very much appreciate positive comments such as these and this will be a great morale boost for the multi-disciplinary team who cared so well for your husband. We are very fortunate to have such a dedicated team and I will forward this post onto the team involved.

I am extremely pleased that staff were compassionate, took time and gave you information that was required to ensure you were well informed and felt supported.

I do hope that you are continuing to receive support at this very sad time

Kindest Regards

Yvonne

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