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Care Opinion

Friendly/Helpful Staff

Posted By Jason L

"Friendly/Helpful Staff"

About: Ipswich Hospital

(as a parent/guardian),

Today I had to attend a number of clinics with my 5 year old son at Ipswich Hospital.

This involved a clinic on the North side of the hospital followed by a further 2 clinics down on the South.

On 2 separate occasions where I had stopped to try read the signs, within 30 seconds a friendly member of staff asked on each occasion if they could help and directed us to where we needed to go.

I can't praise their professionalism enough and it made the visit today very smooth.

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Responses

Response from Steve Bruce, Patient Experience Insight and Improvement Officer, Ipswich Hospital NHS Trust 5 years ago
Steve Bruce
Patient Experience Insight and Improvement Officer,
Ipswich Hospital NHS Trust

Submitted on 21/12/2018 at 13:29
Published on Care Opinion on 24/12/2018 at 10:19

Many thanks for your kind words, it is easy to get lost around the Hospital especially if you have to find your way from one end to the other! It is great to hear that members of staff guided in the right direction so you were able to locate the clinics for your sons appointments. Thanks you

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