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"My inpatient story"

About: Royal Cornwall Hospital (Treliske) / General medicine

(as a service user),

In June 2018 I was admitted to hospital in Truro with acute pancreatitis due to my alcoholism. I have not drank alcohol for nearly 6 months. As a medical professional for over 30 years I was treated with dignity and kindness by some and appallingly by the majority, This sadden me to think of the longevity of my service working within the NHS myself for so many years. I appreciate that the staff are extremely busy and stressed but my treatment went much deeper than this,

There appeared to be no understanding about addiction or that it is a disease NOT a lifestyle choice. I did not grow up thinking 'oh yes I would love to be an alcoholic' isolated, lying in my own excrement with extreme anxiety. I was not a 'difficult' patient I was fearful seriously ill and confused due to my illness. 

Despite this I remember staff being late with medication, ignoring me talking to others and not me ignoring my call bell and when I needed personal care treating me roughly and talking to me in a derogatory manner. I overheard staff dismissing me as only an alcoholic. Even when I was lucid these event occurred and they refused to let my bed rails down or to go for a walk without another staff member. At this point I was lucid and not a suicide risk or a risk to myself or others. I felt as though I was not listened to.

Since leaving hospital and in my sober recovery I have heard many others who have addictions tell me there very similar stories. The NHS as a matter of urgency need to address this with education for staff. I am not looking for anything but to help others not to experience what I did.

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Jenny Thomas, Student Midwife, Royal Cornwall Hospitals NHS Trust 5 years ago
We are preparing to make a change
Jenny Thomas
Student Midwife,
Royal Cornwall Hospitals NHS Trust
Submitted on 24/12/2018 at 15:03
Published on Care Opinion on 26/12/2018 at 15:10


picture of Jenny Thomas

Dear runningtr97

Thank you for taking the time to tell us your story. I am so very sorry to read of your experience and wanted to let you know that we have shared your feedback with our Alcohol Liaison Team. There is much we can learn looking at the experience of our patients and hopefully your story will enable us to enhance staff awareness. As you say you want to help others, and I very much thank you for bringing this to our attention so we can do the same.

If you would be interested in working with us directly to give your 'patient story' in person, please contact me at rch-tr.ppi@nhs.net. I do appreciate however that you may wish to remain anonymous.

With kind regards and the very best wishes for the festive season.
Jenny

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