"Fantastic team in Ambulatory Care Unit"

I had on the day before taken my son to A&E, gave up waiting after waiting for two and a half hours because after being taken directly to a nurse from the reception afterwards we were left in the waiting area. The next day he was sent directly to Ambulatory Care Unit by his GP, what a difference this unit is compared to A&E the night before. Very soon after arriving, they took blood and urine samples, and when he felt faint they took him into a cubicle and the doctor followed soon afterwards.

The staff were approachable, professional and gave us confidence that we were in the right place to find answer's. I want to mention the doctor and the nurses, it's because of them and others like them that Whipps Cross can provide the medical expertise that it needs.

We spent the day in Ambulatory Care, until a bed was found that evening in adjoining ward. It was a long day, we were offered coffee and food and as the patient's dwindled we were offered a room to use so that he could rest.

Overall, I was very impressed by the Ambulatory Care Unit and the attached wards. less so by the A&E because of the time people are left waiting without any interaction with staff. Yes I understand it's inundated with people that may not actually need urgent care and must be treated as if they might, but because of the volume and demands on the A&E staff are likely to miss information given and it's relevance.