My stepson wanted to have his ears pinned back so we called the hospital to enquire and make an appointment with the hospital. The initial call and every other call subsequently made had at least a five minute wait after going through the options . We made an appointment to see the specialist and went a week later, after explaining what we wanted he quickly advised to his credit that he wasn't the man for the job.
What a waste of time ,we went to reception and put forward our frustrations and made another appointment with a consultant that could do the procedure. Being very busy and working to a tight schedule to avoid emotional impact of the surgery for a youngster we wanted this at a particular time so that he could recuperate and have bandages over the Christmas period. We explained this to the surgeons secretary who duly booked a date in advance .
After seeing the surgeon who explained the procedure we was told that the hospital would contact us in the week leading uptown surgery. After no contact 4 days before surgery was due we started calling them and was told that it can't take place as they can't provide a paediatric nurse on that day. The surgeons secretary said that the operation could be done at Rivers on the next day, great but we have an engagement that has cost many thousands far in excess of the cost of the procedure. She went on to say that this is not the first time that this type of thing as happened and this other hospital as got them out of a spot on several occasions. As you can imagine a very unhappy experience with this hospital , I have to say that if I ran my business like this I would off gone under years ago.
Anyway 4 days to go , and can't find a nurse and already given in. I am sure that you could get an agency nurse with 4 days notice. From my experience I would recommend trying other hospitals .
"Please avoid at all costs to avoid disappointment"
About: Springfield Hospital Springfield Hospital CM1 7GU
Posted via nhs.uk
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