"Endoscopy"

About: Forth Valley Royal Hospital / Gastroenterology Forth Valley Royal Hospital Gastroenterology FK5 4WR

Posted by Fast track (as the patient), 6 years ago

Had an endoscopy procedure last week. Excellent receptionist when asking for directions relevant department and again at ambulatory care. Longish delay before procedure. Excellent, efficient, caring and friendly personnel. Procedure fully described and choice of sedation or throat anaesthetic spray, which I had. Procedure uncomfortable but no worse. Full information throughout and with result.
Only downside was delay, but department obviously busy.

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Susan Cowan

Staff nurse, Endoscopy,

NHS Forth Valley

Submitted on 21/12/2018 at 16:53

Published on Care Opinion at 18:20

Thank you for taking time to give feedback on your experience at the Endoscopy department. Your kind words about the staff are appreciated and it is reassuring that you felt you received a good standard of care.
I would like to apologise for any delay prior to your test, at times this unfortunately cannot be prevented. The department can be very busy and although we try to ensure lists run to time, on occasions delays can occur.
Your feedback will be shared within the team.

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