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"A & E"

About: Sandwell General Hospital

On the evening of 28th November 2018 i experienced racing heartbeat and palpitations, i was physically sick and had a bad headache. this was around 7.30 pm. my eyes were a bit blurry, my mouth drooped a little. i went to bed, at 1 am a family member noticed my mouth was dropped whilst i slept and called an ambulance although i didnt want to. i was going to my g next morning. soearly hours 29th november 2018, ambulance crew suspected a stroke and i was taken to sandwell hospital a & e dept. this was about 5and half -6 hours after my initial symptoms. i have a pacepaker so the rapid heartbeat episode will show on recordings.

my left arm, i couldn't lift it properly it felt heavy, i had recent surgery for reburial of pacemaker so explained i had soreness and difficulty, but i couldnt put my left foot down or weightier. the doctor said i needed a c t scan to check for a bleed or clot.

during the questions to myself the person who i went to hospital with answered for me despite myself answering. the doctor listened to him ad not me including my family background and my symptoms??

before the scan the doctor took the person who accompanied me out the room to discuss me, i felt this very undermining and rude. I asked what was discussed outside the room, and i was discussed saying the fast heart beat was anxiety??? i have a known heart problem which causes rapid heartbeats etc

after the scan i was told very aloofly that there was not a bleed or clot, i was relieved. but then to my astonishment the doctor shouted to his colleague , make a referral to the crisis team? i asked what's that? he said its mental health!!! i was very shocked and upset. I had in the past had depression and therefore this was on my notes. But this is in good order and i had physical symptoms etc

I was absolutely disgusted, witht he attitude and assumptions of the doctor and i asked him why he said i was anxious when i wasn't, my symptoms started whilst i was calm sitting and watching tv? again he just said if you dont want the crisis team you can go?

i said ok, however, i could still not put my left foot on the floor or weightier, my mouth still drooped and i felt awful with the way ive been treated.

i saw my gp the next day who said it could be a tia, and i told her about the treatment i had received. i have made a formal complaint about the hospital as many of its policys and procedure rules were not adhered to.

i would not advise anyone to go there, i have lived in the area all my life, and the treatment i received was disgraceful and i must admit i have never been treated like that at Sandwell Hospital before.

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Responses

Response from Sandwell General Hospital 5 years ago
Sandwell General Hospital
Submitted on 21/12/2018 at 09:25
Published on nhs.uk at 10:06


Dear Jennifer, I'm sorry to read about your poor experience when visiting our A&E department at Sandwell Hospital. What you described about how our clinicians treated you fell below our usual standard. Your complaint is being investigated and I have also forwarded your comments to the A&E team at Sandwell Hospital, so they are aware of your experience. Thank you and I wish you well, Toby Lewis, Chief Executive.

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