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"Excellent care and support in Wells (The Bridge)"

About: Somerset NHS Foundation Trust / Adult community mental health

(as the patient),

I have had intense/ongoing input from the Wells crisis HTT for a number of years and they have served as a lifeline during a particularly distressing and lonely time in my life. All members of the team are empathetic, supportive and helpful. They have taken the time to get to know me and as a result always seem to know the right things to say and do. Their support has played a huge part in my recovery and I am amazed at the high levels of time and care they have given me. This team deserves a lot of praise and recognition for how dedicated they are in what they do. I will be forever grateful for how much they have helped me (and continue to do so) and feel I could not thank them enough.  

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Responses

Response from Somerset NHS Foundation Trust 5 years ago
Submitted on 07/12/2018 at 08:55
Published on Care Opinion at 15:02


Thank you very much for taking the time to give the team your feedback. We pride ourselves on our staff being caring, compassionate and empathic and it’s great to hear that this was part of your experience whilst the team supported you. We continue to wish you well with your recovery and we’ll share your feedback with the team.

Operational Service Manager: Countywide Home Treatment Service & Urgent Care Hub

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