This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

chronic pain management

Posted By a man in pain

"chronic pain management"

About: Borders General Hospital / Pain management

(as the patient),

I attend A and E regularly and then ward 7 when I am finding pain hard to manage. The NHS in Newcastle operated on me and then took out my gall bladder a year later and I have lost everything in my life since then as have never recovered and am left battling pain. (apart from my lovely wife)

we had agreed a plan but then the doctors changed it all and they are constantly planning my care and then telling me, what happened to partners in your own care?   The nurses in ward 7 have got to know me and are lovely but sadly, the doctors I have come into contact with need to learn some bedside manners.  I am constantly treated like a child and my wife is treated with disrespect when she is only trying to get some help managing my pain a bit better.   now I have to suffer alone at home because they say paracetamol should be enough to calm/ease my pain? 

My wife has worked for NHS Borders for many years and I am sad for what she has to put up with from those staff when dealing with me. The chronic pain team have decided my treatment without me and seem to think my pain is an illusion? I ask them to take this pain from me just for one hour and then I will take it back as I would never like to leave anyone suffering this way but I bet they would not cope with it at all though they seem to be able to say what my pain is like?

The NHS have ruined my life.  I feel like the medical staff at NHSB have taken against me and I don't know why.  They also keep accusing me of taking alcohol to increase my pain, I am not a drinker and the pancreatitis, (that the medical staff at BGH say I have never had but the specialist hospital in Newcastle seem to think I have and did an operation due to this) is down to pancreatic divisum but the doctors in ward 7 do not even know what this is yet they accuse me of drinking alcohol to bring on my pain?  My wife is so saddened by all of this as she has always stuck up for NHSB.  sadly, I have never seen the fantastic care she professes they give patients....and I can only speak for myself........You would not let a dog suffer like this but its ok for a working class human being....

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Gareth Clinkscale, General Manager - Unscheduled Care, NHS Borders 5 years ago
Gareth Clinkscale
General Manager - Unscheduled Care,
NHS Borders

Submitted on 31/12/2018 at 10:14
Published on Care Opinion at 11:44

Hi 'a man in pain',

I was sorry to read about your experience and your ongoing battle with pain. I can't go into the specifics of your case without further detail and would appreciate the opportunity to look into your case. If you would be so kind as to contact our Patient Feedback team on 01896 826719 or complaints.clingov@borders.scot.nhs.uk, then I will ensure your case is reviewed and you have the opportunity to talk through these issues with one of our team.

We always act to deliver the best care that we can and it is disappointing when we miss the mark. Everybody deserves to be treated with dignity and respect, and this is especially important in a hospital setting. I am sorry that this was not your experience with us.

I will look out for your contact to our Feedback team.

Best wishes,

Gareth

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k