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My daughter's end of life care

Posted By Angel B

"My daughter's end of life care"

About: Glasgow Royal Infirmary / Critical Care Unit (ICU/HDU) Glasgow Royal Infirmary / Respiratory Medicine (Wards 2, 6,7 10 & 16)

(as a parent/guardian),

My daughter attended Glasgow royal infirmary on a lot of occasions due to chest infections. Several months ago she was admitted and ended up on life support. As time went on she ended up with end of life care. I have experienced many a time of rude nurses but didn’t expect such this to happen at such a difficult time for myself and family. This includes high dependency and intensive care unit.

There is only one ward in this hospital that I praise and so did my daughter and that is ward 7/16 . Staff nurses and doctors there have always been excellent. Ward is very clean and as well as looking after patients they also care for the relatives. Palliative care team and nurses worked hard on ward 7/16 to get my daughter home, which was myself and daughters wishes.

We know the nhs is under strain but doesn’t give nurses the right to be rude. Can’t understand how one ward 7/16 can be so professional and other areas are not.

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Responses

Response from Nicole McInally, Patient Experience and Public Involvement Project Manager, PEPI, NHS Greater Glasgow and Clyde 5 years ago
Nicole McInally
Patient Experience and Public Involvement Project Manager, PEPI,
NHS Greater Glasgow and Clyde

Submitted on 04/12/2018 at 11:31
Published on Care Opinion at 13:27

picture of Nicole McInally

Dear Angel B

I am very saddened to read about you and your daughter’s experience at Glasgow Royal Infirmary and I would like to offer my sincere apologies. Our patients and their families deserve to be treated with dignity, respect and compassion and it is not acceptable for our staff to be rude especially at such a difficult time.

I am pleased that the Palliative Care Team and the Nurses on Ward 7/16 respected your daughter’s wishes and were able to arrange for her to go home.

I would like to reassure you that I have shared your post with my colleagues in Glasgow Royal Infirmary so that we can reflect and learn from your experience. I appreciate that this is a difficult time however if you would like to discuss this further you can contact me at Nicole.McInally@ggc.scot.nhs.uk

My thoughts are with you and your family at this difficult time.

Take Care

Nicole

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Response from Nicole McInally, Patient Experience and Public Involvement Project Manager, PEPI, NHS Greater Glasgow and Clyde 5 years ago
Nicole McInally
Patient Experience and Public Involvement Project Manager, PEPI,
NHS Greater Glasgow and Clyde

Submitted on 07/12/2018 at 13:55
Published on Care Opinion at 15:11

picture of Nicole McInally

Dear Angel B

What you have experienced is certainly not what we expect within our services and please accept our apologies for the any hurt and distress that this has caused. We would like to investigate this further so that we can learn from this.

I appreciate that this must be such a difficult time for you and your family, but if you think it would be helpful we would welcome the opportunity to speak with or meet with you to discuss your concerns. Please contact Lelia Dunn on 0141 232 0919.

Kind Regards

Susan McFadyen

General Manager – Surgery and Anaesthetics

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