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Care from Ambulance Service resus Hospital

Posted By Jen1

"Care from Ambulance Service resus Hospital"

About: Scottish Ambulance Service / Emergency Ambulance University Hospital Monklands / Emergency Department

(as the patient),

Unable to breathe   ended up being a code red mid November the paramedic worked with me to   stable me before travelling in Ambulance with me to Monklands Hospital Airdrie There at resus Doctor unable to name along with nurse Jacqueline I received first class service from all NHS because of there work I am still here.

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Responses

Response from Fraser McJannett, Medical Service Manager, University Hospital Monklands, NHS Lanarkshire 5 years ago
Fraser McJannett
Medical Service Manager, University Hospital Monklands,
NHS Lanarkshire

Submitted on 30/11/2018 at 17:26
Published on Care Opinion on 01/12/2018 at 12:21

picture of Fraser McJannett

Dear Jen1

Thank-you for taking the time to provide this kind feedback. It sounds like you were very unwell but I'm delighted to hear that you're feeling better and were happy with the service you received in our emergency department. We'll share this with the staff in the department as it always give them a boost to see a positive story where someone is happy with the care they received.

Wishing you well for any ongoing recovery you have.

Regards

Fraser

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Response from Alan Martin, Patient Experience Manager, Corporate Affairs and Engagement, Scottish Ambulance Service 5 years ago
Alan Martin
Patient Experience Manager, Corporate Affairs and Engagement,
Scottish Ambulance Service

Submitted on 03/12/2018 at 08:41
Published on Care Opinion at 12:58

picture of Alan Martin

Dear Jen1,

Thank you for taking the time to share your feedback on CareOpinion. I am sorry that you had the need to use the 999 system but am very pleased to read that you are ok. It sounds like you had a very dire and scary event happen and that fact that you have been left with such a positive impression of our staff and those within our partner NHS boards speaks volumes about those who attended to your needs.

If you would like me to make efforts to pass this on to the staff that attended you can email me at alan.martin2@nhs.net. I would require details of the job to allow me to locate it and the staff that were there, specifically the date, time and address that the ambulance attended. If you would like this to happen would you mind referencing your CareOpinion username in the email also as that would be most helpful.

I do hope that you are on the road to a full recovery and have a wonderful Christmas.

Kind Regards

Alan

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