"The Care of my mother"

My mother has recently been a patient in ward 37 at the rah hospital, I understand this is a busy ward at all the patients have different needs.

My mum had a stroke last year in October witch left her with a left sided hemi meaning she needs mostly all care! I feel in this ward its such a task to take her to the toilet some times we can be waiting over 40 minutes for her then to have wet or soiled her pad! This never happened in the care home she was in before as they used there buzzer system well and got to her on time. I completely understand its a busy working ward but if 3 staff are needed to hoist my mother there is never any until 40 minutes later by this time she has done the toilet.

my daughter asked why the senior staff could not come out and help if they knew how the stuff were struggling to help the staff with patient care but that didn't go down very well as they then said they were doing notes or close obs! Also my mum never has her buzzer its always on the wall witch is a real issue for us as a family as its they only way she can say she needs assistance .

I just like to say this is not all staff some do find the help in time and are lovely. But my daughter left the ward in tears as a Heath care support worker she was shocked at the way her gran was left! I understand there's a lot more paper work now for nurses but this should not come before patient care.