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"Edinburgh heart centre"

About: Royal Infirmary of Edinburgh at Little France / Cardiology & Coronary Care Unit Royal Infirmary of Edinburgh at Little France / High Dependency Unit & Intensive Care Unit

(as the patient),

It's often said you don't appreciate  the NHS until you need  it and I found this to be true in 

February this year when I was in ward 103 and at 6am I had a heart attack but the ultra  fast reaction of the nursing staff especially  Andrea saved my life.  They were as focused  and  professional at the end of a long shift as they were at the start of it.  There can't be many more jobs that require  this level of commitment  and quick reaction. 

I had 24 hours in intensive  care being looked after by a group  of people I can only describe as superhuman. My nurses Penny, Robert and Carla and the doctors and other staff were amazing. I then spent time in wards 114 and 103 and would like to mention some of the staff who cared for me as if I was one of their own family.  I can't think of higher praise. 

Colin, Andrea and Lauren, Samantha and Ashleigh, David and Irene  and all the enthusiastic student nurses, Dr Dweck  and Dr Japp, and the pharmacists and Rose, Paul, Georgie, Lorna and Stevie from clinical support.  

A few days ago I had a pacemaker fitted  and spent a few nights in cardiology

Once again I was welcomed like an old friend  by the reassuringly  calm Sara Ross and Chrisanna . How they manage  it in such a stressful environment is a mystery to me

Thanks and appreciation  to Gillian, Roisin, Jaquline, David, Samantha, Ashleigh, Inez and  Hannah.  

Dr Dweck, Dr Omar, Dr  Lang, Dr Saskia,  Dr Will and the Pacing team

All the domestics and Georgie, Rose, Lorna, Stevie and Paul  of clinical support.

Denise the heart failure  nurse.

So,to all the politicians, please listen to the medical staff and give them what they need to continue their amazing work. All the credit should go to them and not you.

God forbid that you or your loved ones need to use the  NHS but it is only then that you realise the many miracles  they have to perform day in day out.

God bless them all.

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Responses

Response from Michelle Jack, Associate Nurse Director, Royal Infirmary of Edinburgh, NHS Lothian 5 years ago
Michelle Jack
Associate Nurse Director, Royal Infirmary of Edinburgh,
NHS Lothian
Submitted on 28/11/2018 at 11:40
Published on Care Opinion at 12:37


picture of Michelle Jack

Thank you for this lovely feedback we really appreciate it.

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Update posted by vroom vroom (the patient)

Thanks for your message. I can never thank you enough for your kindness and the way your staff cared for me in February.

Regards

vroom vroom

Response from Sara Ross, Senior Charge Nurse, Cardiology, Royal Infirmary of Edinburgh, NHS Lothian 5 years ago
Sara Ross
Senior Charge Nurse, Cardiology,
Royal Infirmary of Edinburgh, NHS Lothian
Submitted on 28/11/2018 at 13:58
Published on Care Opinion at 13:59


Thank you so much for taking the time to tell us about your experience. It is very reassuring and lovely to hear that both of your experiences in Cardiology have been such positive ones. It is really encouraging for staff to hear that they have had such a positive impact, especially during really busy periods as it is now, and I will ensure that your kind words are fed back to the whole team.

I hope you continue to recover well and are getting back to normal now.

Best wishes

Sara

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Update posted by vroom vroom (the patient)

Thanks for your message. I'm feeling good on this wild and windy day and everybody says how well I look. It's all thanks to the wonderful care I had during my stay. Thanks once again.

Regards

(vroom vroom )

Response from Chrisanna MacIver, Senior Charge Nurse, Coronary Care Unit, Royal Infirmary of Edinburgh, NHS Lothian 5 years ago
Chrisanna MacIver
Senior Charge Nurse, Coronary Care Unit,
Royal Infirmary of Edinburgh, NHS Lothian
Submitted on 29/11/2018 at 09:36
Published on Care Opinion at 10:25



As Sara has already said it is so encouraging to get this feedback and I thank you for taking the time to share it with us. It is particularly reassuring to read of your positive experience surrounding the care you received whilst a patient with us in Cardiology. Thank you for such a detailed response (very impressive recall of names!)which I know the team will very much appreciate. As you observed, it is a very busy area and your feedback will encourage the staff as they continue their work day to day.


With our very best wishes as you continue your recovery.

Chrisanna

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Update posted by vroom vroom (the patient)

Hi Chrisanna, thanks for your message. I appreciate everything thats been done for me in cardiology. Can you do me a favour? I forgot to mention Charlotte in the list of names so can you thank her too please. Thanks once again.

Regards

vroom vroom

Response from Chrisanna MacIver, Senior Charge Nurse, Coronary Care Unit, Royal Infirmary of Edinburgh, NHS Lothian 5 years ago
Chrisanna MacIver
Senior Charge Nurse, Coronary Care Unit,
Royal Infirmary of Edinburgh, NHS Lothian
Submitted on 29/11/2018 at 11:48
Published on Care Opinion at 12:31


I have emailed Charlotte to let her know.

Best wishes,

Chrisanna

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