"The patient is always to blame"

The role of the GP is crucial as they are expected to be the wealth of knowledge regarding very simple to very complex issues, referrals, specialized treatments ect. Here, if you don't know, they don't either. So, bear in mind that if you have a condition that is complex to diagnose and to care for or needs extra time, you will need extra appointments which unlikely be offered. You ll be thrown back into the survival of the fittest phone appointment system. if the doctor has not been persuaded to refer you after the third appointment, you will also be blamed for wasting their time. Always the fault of the patient. Whatever you write or complain about, you will be made to feel that you wasted your time.

I will leave a personalized review when I am ready. The way how things stand now our family need to get our bearings back and recover from over a year and a half of wasted time and a battle like experience with complete lack of responsibility on the side of the GP when referrals are made, when you have invisible disabilities and need extra research done. I could describe the experience as endless 'Nos' 'cants' and 'I don't actually know what are the rules to get care there '. If a junior doctors says 'I don't know' the partner implies that you can't have a type of access to care. As a result your condition remains unaddressed and you continue to suffer.

The irony of it is that of course you can have an out of the borough review and it is not that difficult to do. What is needed is the GP s knowledge and understanding of what you are suffering and stand by your interests when they apply for your care and funding, ..not going to happen at this practice. Not only are the referrals made very badly, with spelling errors and you are constantly reminded they don't have the time for you, but you are discouraged to seek care where you feel is appropriate and safe for you as it will likely make the practice look bad, as a lot of issues you would want to discuss with a doctor outside the borough are also to do with the level of care and access to care that you've been getting or rather not getting.

We complained, received one other completely ridiculous disciplinary letter that essentially deprives us of disability access when it comes to written communication.

We were very intricately bullied so we left.

So far, even the meeting with the junior staff at the other surgery showed me the categorical lack of professionalism at the MHP. You would only know once you've tried other places.

The most important thing is they are not trying to get your issue resolved : they want to spend less and look competent. A classical response is "we are a busy practice... " .. Just stop there . This is irrelevant for me as a patient if you are busy or not. Patients come to get care. How busy etc you are is not for us to worry about. My deepest regret of the year gone is staying with them after our first complaint.