"When messages don't seem to get through to people"

Recently I've had cause to contact Northlands on numerous occasions, and there seems to be a real issue with messages being passed on to the relevant persons/ teams and/or then callbacks being made on the back of these.

I've tried to contact either my Care Coordinator or the Home Treatment Team three times within the last fortnight.  Messages were taken and call backs promised, but none were forthcoming.  The last occasion was lunchtime yesterday when I tried to contact my CC, but as of yet no contact has been made.  

This lack of contact forced me to visit my GP this morning, but they were unable to help, as it seems they've had no written correspondence from anyone at SHSCFT for almost two months?  I am quite shocked about this, more so given my level of acuity over recent months.  This meant the GP was unable to assist me there and then as it was a medication related issue and they have no correspondence on which to verify my situation. 

So I have telephoned again this morning (a ten minute wait to get through).  My CC was in a meeting so a further message and callback was offered.  You could forgive me not feeling at all confident that I will get one.

I can put up with the ten and twenty minute waits to get through, what isn't acceptable is when messages don't seem to get through to people.  I have enough worry and stress as it is without the organisation that is responsible for my care further adding to it.

Thank you for your attention.