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Cancelled PET scans

Posted By watersq63

"Cancelled PET scans"

About: Basildon University Hospital / General medicine Southend Hospital / General medicine

(as the patient),

Last week I had an appointment at Basildon Hospital for a PET scan, however it was cancelled as they did not have right equipment. The appointment was rescheduled to this week, when I attended I was told they could not do the scan as they still did not have the right equipment. 

Last week the appointment was cancelled before I went however this week it cost me to park at the hospital. I asked if the parking charges could be re-imbursed as the appointment / scan did not happen. I was told it had nothing to do with them.

I've now asked for an appointment at Southend Hospital for the PET scan. Parking charges there are displayed as £3.00, actually they charge £3.10 - so all the car park users are being charged 10 pence more.

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Responses

Response from Basildon University Hospital 5 years ago
Basildon University Hospital

Submitted on 26/11/2018 at 10:34
Published on nhs.uk at 11:06

We are sorry that you have had cause to raise concerns about your scan appointments at Basildon Hospital.

Please contact our Patient Advice and Liaison Service (PALS) by email at pals@btuh.nhs.uk or on 01268 524900 Ext 4440 in order that they can investigate your concerns further regarding your appointments and parking charges, with the appropriate management teams.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by watersq63 (the patient)

Still waiting for refund of car Parking costs and Mileage allowance having travelled to Basildon Parked Car and told did not have equipment to carryout PET Scan who is paying for this mistake.

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