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"My recent treatment at Musgrove"

About: Musgrove Park Hospital / Accident and emergency Musgrove Park Hospital / Cardiology

(as a service user),

On Friday last I became unwell while out and got brought home, dialled 999 and very soon a Paramedic came to treat me.  Lovely. Followed by an Ambulance with THREE Paramedics on board.    After my assessment which was professionally done but with humour, which helped me I was taken into A and E, again treated very well and seen by a charming lady Doctor. She explained everything very clearly including the use of my GTN spray which I have needed for years, but never understood exactly what it did.   Later moved to AMU, again could not fault the treatment.   Only complaint in the whole place was the horrendous noise level.     Had a second set of bloods taken which showed up that I had suffered an Heart attack.  

As it was the weekend nothing was done except that I was monitored .   I have to say the staff at every level  were great.    Ward very clean, food server hot and tasty. Nothing seemed to be to much trouble for the nursing and care staff.

Monday quite suddenly taken to Cardiology, a department I know quite well.  Soon prepped  and taken into theatre. Here I was treated with great care and respect.  A discussion was held about my treatment by three cardiologists and ballooning and stent was the conclusion.   Back to the recovery ward. Kept in  this ward overnight because of a lack of beds in other wards.   Only complaint,  how very cold it was overnight, I accept that it is normally a day only ward.     Discharged yesterday morning and now home feeling good.  

I would like to thank everyone concerned for the great treatment good food and cleanliness of the places where I was treated. A very necessary but pleasant experience for me.

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Responses

Response from Philip Shelley, Facilities Manager, Taunton and Somerset NHS Foundation Trust 5 years ago
Philip Shelley
Facilities Manager,
Taunton and Somerset NHS Foundation Trust
Submitted on 22/11/2018 at 12:35
Published on Care Opinion at 15:17


picture of Philip Shelley

Dear Toxopholy,

On behalf of the cleaning and catering teams can I thank for your kind comments concerning cleanliness and the quality of food. Is is encouraging to receive positive feedback and I will be happy to share with the respective teams.

I hope that your recovery continues speedily.

Phil

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Response from Sharon Conway, Sister, Acute Medical Unit (AMU), Taunton and Somerset NHS Foundation Trust 5 years ago
Sharon Conway
Sister, Acute Medical Unit (AMU),
Taunton and Somerset NHS Foundation Trust
Submitted on 22/11/2018 at 12:57
Published on Care Opinion at 15:17


Dear Toxphology,

Thank you very much for your positive feedback, I am delighted to hear that you could not fault your treatment and I will share this with the AMU team. The nature of AMU, being an admissions unit, means that noise levels on the unit are often high however I will share your feedback with the team in order to make attempts to make improvements, as I understand that this can add to increased anxiety in patients that are already feeling vulnerable.

Thanks again,

Sharon

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Response from Diana Cooper, Senior Nurse, Taunton and Somerset NHS Foundation Trust 5 years ago
Diana Cooper
Senior Nurse,
Taunton and Somerset NHS Foundation Trust
Submitted on 23/11/2018 at 09:24
Published on Care Opinion at 10:25


Dear Toxphology

Thank you also from the cath labs and Cardiac Day Unit for your feedback. I am delighted that you felt that you were treated with great care and respect.

I know what you mean about the heating in the day unit. It is controlled by computer so you are right that since there are not usually patients overnight it automatically goes off. We should have thought of this and asked estates to re-set the timing. Thank you for bringing this to my attention. I will remind my team to do so another time.

I wish you a speedy recovery from your procedure.

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Response from Louise Hill, Matron, Paediatric services, Taunton & Somerset NHS Foundation Trust 5 years ago
Louise Hill
Matron, Paediatric services,
Taunton & Somerset NHS Foundation Trust
Submitted on 27/11/2018 at 08:56
Published on Care Opinion at 10:11


picture of Louise Hill

Dear Toxphology

Thank you from the A&E team for taking the time to give us feedback. I hope you are recovering well.

Regards

Louise

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