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Care Opinion

Telephone service

Posted By Mao

"Telephone service"

About: Lincoln County Hospital

(as the patient),

Had to telephone with queries 3 times over the last 5 months. They are charming, friendly and reassuring people who deserve loads of praise. On the last occasion I had to query an appointment as I had an auto reminder 4 days before the appointment letter came. The person I spoke to was so helpful. Thank you

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Responses

Response from Sharon Kidd, Patient Experience Manager, Patient Experience, United Lincolnshire Hospitals NHS Trust 5 years ago
Sharon Kidd
Patient Experience Manager, Patient Experience,
United Lincolnshire Hospitals NHS Trust

Submitted on 19/11/2018 at 16:10
Published on Care Opinion at 22:21

picture of Sharon Kidd

Hi Mao

Thank you for such wonderful feedback and I know that the Choice and Access teams will be trilled. They are a hidden NHS service which patients and visitors never see but do play such a vital part for patients coming to a hospital.

Very best wishes, Sharon

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