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Care Opinion

Stay in Hospital

Posted By Wiillis

"Stay in Hospital"

About: Borders General Hospital / General Medicine

(as the patient),

The nurses I met in Ward 4 and 16 were all very hard working and the care was excellent. They were very friendly and the same could be applied to the cleaning staff and the people who brought round teas and coffee.

The bed I was in was not very comfortable.

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Responses

Response from Lynn McCallum, Medical Director, NHS Borders 5 years ago
Lynn McCallum
Medical Director,
NHS Borders

Along with the Director of Nursing, we are collectively responsible for the clinical care delivered within NHS Borders.

Submitted on 15/11/2018 at 12:39
Published on Care Opinion at 16:31

picture of Lynn McCallum

Dear Wiillis,

Thank you so much for taking the time to feedback about your experiences in Ward 4 and Ward 16. I'm so glad that your care was of a high standard and I love the fact that you mentioned our domestic staff who far too often are our unsung heros, providing comfort, laughs and sometimes a well needed listening ear to patients as they make their way through the wards.

I'm sorry that your bed was uncomfortable. Did you mention it to the nursing staff? Perhaps we could have changed it to a different one? Regardless, I apologise that it was not comfortable as sleep is clearly a key component in recovery.

I will forward your kind words to the staff in wds 4 and 16 and to the domestic team.

I hope you are now recovering well!

Best wishes,

Lynn

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Response from Audrey Bell, Clinical Nurse Manager, Borders General Hospital 5 years ago
Audrey Bell
Clinical Nurse Manager,
Borders General Hospital

Submitted on 15/11/2018 at 20:09
Published on Care Opinion on 16/11/2018 at 09:13

Dear Willis, Many thanks for your positive feedback about both the nursing and domestic staff in ward 4. I will pass on your comments to all concerned.

I hope you are making a good recovery.

Audrey Senior charge nurse

ward 4

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