"Music in waiting area"
About: The Shirley Health Partnership The Shirley Health Partnership Southampton SO15 3UA
Posted via nhs.uk
When I was waiting to be seen recently, you had music playing. The vast majority in the waiting area were elderly, apart from a couple of kids. The music was very urgent, aggressive and staccato,,
I think Rap music, but it was so distorted that it was almost impossible to distinguish what it was.
My question is ..what is the purpose of having musac playing?
Is it to calm the patients, who are sitting nervously awaiting their call?
..or is it to relax the overworked receptionists as they try to communicate with hard of hearing patients.
If this is the case, then the choice of music or radio station (I couldn’t tell what it was) is entirely inappropriate.
Subconsciously it would have raised the tension level of everyone in earshot.
..and this isn’t that I don’t like the type of music. In a club with a good sound system it would have been great.
But totally inappropriate in a busy reception area.
If you must have musac playing please please please make it something calming and quiet.
But ideally switch it off. As the quality of your loudspeaker system is awful.