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Appointments/Cancellations

Posted By Ragsy

"Appointments/Cancellations"

About: Queen Elizabeth University Hospital Glasgow / Neurosurgery (Ward 64 – 66)

(as a service user),

Feeling frustrated and disappointed that once again appointments for Neurology GON Block Clinics have been cancelled. 

The nurses who run the clinics are fantastic, cannot fault their care. However, getting appointments with them close to the ideal 12 week mark between GON Blocks is generally difficult. So when an appointment is cancelled it means the patient has a much longer and distressing wait.

My next appointment has been cancelled and replaced with one 7 weeks later which will mean the time between my treatments is 22 weeks, this unacceptable. 

As I said I cannot fault the care given by the nurses but the system is letting patients down.

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Responses

Response from Nicole McInally, Patient Experience and Public Involvement Project Manager, PEPI, NHS Greater Glasgow and Clyde 6 years ago
Nicole McInally
Patient Experience and Public Involvement Project Manager, PEPI,
NHS Greater Glasgow and Clyde

Submitted on 14/11/2018 at 15:14
Published on Care Opinion at 15:26

picture of Nicole McInally

Dear Ragsy

I would like to offer my sincere apologies that we have had to cancel your appointment for a Greater Occipital Nerve Block (GON). I completely understand how distressing and inconvenient this must be for you.

I will share your post with the management team responsible for Neurology and ask them to respond to your post.

Many thanks for your comments regarding the nursing staff.

Kind Regards

Nicole

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Response from Nicole McInally, Patient Experience and Public Involvement Project Manager, PEPI, NHS Greater Glasgow and Clyde 6 years ago
Nicole McInally
Patient Experience and Public Involvement Project Manager, PEPI,
NHS Greater Glasgow and Clyde

Submitted on 14/11/2018 at 16:10
Published on Care Opinion at 18:29

picture of Nicole McInally

Dear Ragsy

Following on from my earlier post, would you mind contacting me at Nicole.McInally@ggc.scot.nhs.uk with your personal details so that we can look into this further for you?

Kind Regards

Nicole

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Response from Nicole McInally, Patient Experience and Public Involvement Project Manager, PEPI, NHS Greater Glasgow and Clyde 6 years ago
Nicole McInally
Patient Experience and Public Involvement Project Manager, PEPI,
NHS Greater Glasgow and Clyde

Submitted on 19/11/2018 at 12:57
Published on Care Opinion at 14:12

picture of Nicole McInally

Dear Ragsy

Thank you for getting in touch.

I understand that you have spoken to one of our headache nurse specialists and we have managed to re-arrange your appointment. Just to let you know that we currently have 3 headache nurse specialists (one full time nurse and two part time nurses), however from January 2019 we will have 3 full time nurses and we are hoping that this will help reduce our waiting lists.

Best wishes

Graham Christie

Lead Nurse - Neurosciences

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Update posted by Ragsy (a service user)

Thank you to Nicole and Graham for your replies and help.

My appointment has been rearranged now thankfully and it is really good to know that all three nurses will be full time from January.

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