"Sit down and make time to chat"

About: Womens Medium Secure (Northampton) / Stowe

(as a staff member posting for a patient/service user),

Staff most of the time act appropriately and so when they visually see a problem they help you but when they don't visually see, it doesn't always help.

An improvement would be - when staff do their notes sit down with the patient and ask how they are first and don't just assume, also sit down and make time to chat about general things for a few minutes.

Another improvement would be to devise a plan on how to deal with weight management. Focus on foods that are good for your mental health such as Omega 3 and Vitamin B. Make food look more appealing. Also, do some sort of slimming world diet. Have weigh-in’s weekly to maintain weight or lose weight if needed.


Response from Sharon Kilby, Nurse Manager, St Andrew's Healthcare

Thank you for taking the time to comment and it's great to see that staff are acting appropriately and when seeing a problem it's being dealt with. If you don't feel that this is the case, please let staff know so it can be looked into and rectified.

Your improvement regarding staff writing notes is a valid one but they also have to write on what they observe. You are allocated a nurse for the day so it would be good to meet up with them to discuss this.

Regarding weight management, we now have Lauren doing fitness sessions both on and off the ward. She is also organising some sessions for staff to be inducted for the Casson Gym which will allow patients to access this at any time day or evening. There is a healthy lifestyle group held on a Thursday afternoon for all patients to attend this includes making healthy eating choices, nutritional values, patients also keep a food diary. It has been suggested that we do weigh ins on that day but we also do weekly weigh ins at the weekends. You may recall that you and your co-peers were given the responsibility to manage your own snacks, however, this does not appear to be happening, in that patients are either eating them all in one go or are snacking at night / early hours of the morning, then also having toast/crumpets and pot noodles for supper. As a group you were all informed that if they can’t sensibly manage this then we will go back to snacks being kept in the office and distributed at snack times. I am also in talks with Seacole and Sunley regarding making sure we have a consistent approach within the IPU regarding weight management including snacks.

Hope this clarifies your concerns.

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