"9 year old, head injury, concussion"

I brought in my son to A&E department after accident in school. He couldn't walk, couldn't speak, couldn't even open his eyes, been very lethargic and had very strong nausea. First of all reception staff didn't ask any details of accident , just head injury. Secondly, staff in children's A&E area didn't offer even bowl for vomiting until I actually asked for it. Thirdly, staff seeing him in so poor condition didn't ask if he needs to lay down. They just stood by their desk and discussed "poor child". And finally waiting time is absolutely not acceptable - 3 hours. I appreciate that this department is extremely busy, but in my personal experience waiting time now is much more longer than 2 years ago. 

In my opinion children's area is absolutely not child friendly never mind they have toys and books and TV there. Poorly children have to stay seated on horrible hard chairs, no possibility to lay down. I'm a single mother of two kids, had to take my oldest child with me and they both ended up sleeping on floor or chairs until almost 5am! 

Some big changes have to be done in A&E department ASAP. 

I work in this hospital myself and I work in very busy department as well, department with "live flow" work and I know how challenging it might be, but poorly children and poor their parents who are unbelievably worried about their children should have at least some comfort if they are forced to wait quite a few hours to see Dr. For example- plastic cups for water ? There is water dispenser but no plastic cups, Children who have to wait for hours, why they are not offered some food? I'm sure parents would happily will pay for it only because they can't leave their children alone to buy some food for them in the shop next door. 

Anyway I could say much more, but I think it's enough for this time. I truly hope that some good changes will be made very soon. 

Thank you