"Rheumatology Helpline"

About: Princess Alexandra Hospital / Rheumatology Princess Alexandra Hospital Rheumatology CM20 1QX

Posted via nhs.uk 6 years ago

There is little point in having a "helpline" for Rheumatology if every time you use it, the answerphone message is that the designated person will not be in the office for several days or they are away on holiday. If it's to be of any benefit to patients, messages need to be picked up at least twice a day.
Thank you.

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Princess Alexandra Hospital

Submitted on 12/07/2019 at 09:25

Published on nhs.uk at 10:06

Dear Anonymous,
Thank you for your feedback. I am sorry you have had this experience and hope you have been able to make contact with colleagues in the Rheumatology Service. If ever this becomes a problem in future please call 01279 82 72 11 to speak to our Patient Advice and Liaison Service or email paht.pals@nhs.net and we will do our best to assist.

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