"The worst mental health care I have ever received"

Honestly, this service has been nothing short of appalling.

I have been failed massively by this Trust.

I've moved around a lot and been under a lot of different community mental health teams.

The Trust has just plain refused to acknowledge my PTSD.

The only reason I'm getting any help with it at all with my PTSD is because my own hospital's occupational health is able to give me help.

Things I said at appointments and reviews have been ignored.

I was left into limbo for months without getting any appointments.

Given that I was suicidal - and stated as such - that is unacceptable. The Crisis team were not much use at all, one person even claiming that I left "happy" after a phone call even though I was in tears and had just given up.

My mother then had to phone them to get them to do something.

When I was finally given a care coordinator she was extremely rude, and was quick to attack me when I had to cancel an appointment. She claimed several times that she had gone out of her way to give me an earlier one and told me it was my fault that they couldn't see sooner than the new appointment.

The way she spoke to me - a patient - was absolutely unacceptable and actually triggered my PTSD (and I had I actually been listened to, they would have known why).

While I was given a new care coordinator it was never acknowledged that she did that.

When I made a formal complaint a lot of my issues were glossed over, and when I phoned up to correct these I was met with the complaints manager who had a very defensive attitude, and said in regards to my trauma being ignored that we would have to agree to disagree.

She did not understand why I was cross and what I was complaining about, and she mentioned a trauma pathway but this was never once communicated to me.

As per our discussion I was sent the notes from my initial access meeting only to find that what I was saying was true - my trauma had been completely ignored, save for one sentence.

I haven't seen anyone from this Trust in two months, so I can only assume I must have been discharged.

I was told they would not really do much with because occupational health was covering it, but most patients do not work for York Teaching Hospital NHS Foundation Trust, and therefore will not have the options I had, and therefore could risk being stuck in limbo like I was despite being seriously ill.

I have never known anywhere like this.

From the lack of communication, the ignoring of my issues and mental health conditions, the way patients are spoken to, everything about it.

When I've spoken to my friends about this, they've all said the same thing.

This Trust does not have the time or the budget to look after patients in York and it shows.