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"Do not recommend most horrible service"

About: The Royal London Hospital / Accident and emergency

Very disgusted. Will never go to Royal London Hospital again.

I was taken to Royal London hospital with ambulance on Monday night. After waiting for 4 hours at the a and e. Was seen by a horrible doktor. Which i dont want to call her a doktor as she was not professional at her job. I was in wheelchair when she had seen me. The first thing she told me was i dont believe you are unable to walk. Implying that i was lying. This made me very upset. Futhermore she was not bothered to access me. When she was questioing me with my pain. Seemed like she didnt believe what i was saying was true. Made me repeat myself 5 times when i was in pain. And each time i explained she seemed confused and made me repeate again when what i said was clear. After as a patient i got angry because she didnt believe me with what i said. She left the room saying she cannot no longer deal with this. Made me wait for 20 mins and got someone else. They didnt do anything to treat me. I want to make a complain. So please to get in contact with me. And DO NOT RECCOMENT THIS HOSPITAL TO ANYONE.

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Responses

Response from The Royal London Hospital 5 years ago
The Royal London Hospital
Submitted on 02/11/2018 at 10:51
Published on nhs.uk at 12:06


Thank you for taking time to contact us with feedback. We were very disappointed to learn that your experience did not match the expectation you had of us. We would like an opportunity to investigate the issues you have raised and the findings of our enquiries will be shared with you.

We would therefore like to request that you contact our PALs team on site with your details - RLHpals@bartshealth.nhs.uk or telephone 0203 594 2040.

We appreciate your feedback as it helps us improve services. We look forward to hearing from you

Kind Regards

Traci

Central Complaints Officer

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