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Lack of information between hospital and patient.

Posted By Castke

"Lack of information between hospital and patient."

About: Ninewells Hospital / Plastic Surgery & Burns Queen Margaret Hospital / Plastic Surgery & Burns Victoria Hospital / Dermatology Victoria Hospital / Haematology/Oncology Day Unit

(as the patient),

I am under Fife Health Board, but procedure was to be carried out within Tayside Health Board...Ninewells. Date and time sent out for procedure, time was for 7.30am. At pre assessment clinic I explained that I had to use public transport and it takes 1hour and 40min to get there. The charge nurse said that he would be advising that I should come  in the day before. At this meeting they were unaware of all the medication I take. They did not have my records. I suffer from CLL and skin cancer, one of the drugs is very complex and they had never heard of it. 

Two days before procedure we still hadn't any word about whether I was to go day before. Contacted Ninewells, were told that there was no information on the screen regarding this. Eventually, I managed to speak with the Doctor from pre assessment clinic, said they would look into this and contact me, which they did, was told to come in day before.  My procedure was performed by plastic surgery team, who were very professional and caring. The ward staff very attentive and caring. What was a worrying time was made very stressful by the total lack of communication.

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Responses

Response from Lynn Coyne, Clinical Nurse Specialist, Plastic Surgery, Planned Care, NHS Fife 5 years ago
Lynn Coyne
Clinical Nurse Specialist, Plastic Surgery, Planned Care,
NHS Fife

Submitted on 31/10/2018 at 10:43
Published on Care Opinion at 13:22

Dear Castke,

I am sorry to hear about the worry and stress and the lack of communication had upon your experience. I will share your comments with the team in Ninewells to investigate and will be more than happy to feed back to you any measures they will put in place to ensure this does not happen again.

If you would like to call me to discuss things further or add any more detail, please contact me on 01383 623623 ext 25757.

I hope that you continue to recover well at home after your operation.

Kind regards

Lynn

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Response from Alison Moss, Feedback Manager, NHS Tayside 5 years ago
Alison Moss
Feedback Manager,
NHS Tayside

Submitted on 09/11/2018 at 12:34
Published on Care Opinion at 13:50

Dear Castke

I am sorry the arrangements for your admission to Ninewells Hospital were complicated by a lack of communication between clinical teams. I am also really sorry for the stress and anxiety you experienced as a result. I would like to fully understand how this occurred to prevent this happening to another patient.

I would therefore be pleased if you could contact me to discuss this further, please contact me on 01382 496627.

Thank you for bringing this to our attention and I look forward to discussing this with you.

Kind regards

Joanne Cowburgh

Clinical Care Group Manager, Specialist Surgery

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