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Need For Urgent Appointment At A Hospital Clinic

Posted By Molley

"Need For Urgent Appointment At A Hospital Clinic"

About: New Victoria Hospital (Glasgow)

(as the patient),

I've been attending a hospital clinic for some time and have recently changed to a different medication. I have a return appt but that's not until the end of the year. Apart from a feeling this medication isn't working, I also have a bloodshot eye so I phoned up to see if I could attend the clinic urgently and was initially offered an appt several weeks away. I said that wasn't early enough so they looked for cancellations and came back with one for the following day .  

Now that's worked out OK but what if there had been no cancellation? There are going to be situations where patients need to attend clinics between appointments but there seems to be no mechanism to accommodate patients in such circumstances and receptionists don't appreciate the need. 

So if you need to see a clinician what are you supposed to do?

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Responses

Response from Antje Hannah, Personal Assistant/Team Support, Patient Experience and Public Involvement, NHSGGC 5 years ago
Antje Hannah
Personal Assistant/Team Support, Patient Experience and Public Involvement,
NHSGGC

Submitted on 26/10/2018 at 15:10
Published on Care Opinion at 16:08

Dear Molley,

Thank you for posting your feedback on Care Opinion.

I am sorry that you have not been feeling well and that you required to ask for medical attention. You did the right thing about contacting the clinic about your concerns and it is good to hear that you received an appointment quickly. I hope that your concerns have been remedied. We would always suggest that if you have concerns about your health in between appointments that you can contact your GP or NHS 24 outside of GP opening hours.

Best wishes,

Antje

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