"Long hours, organisation chaos!"

I've been in the A&E for nearly 12 hours, dropping down, in pain, nonrespoding to the painkillers, feeling sick and changing colours, receiving fluids on a chair, in the wating room and corridoors full of people who don't need a treatment. Here I mean up to 3, if not more, relatives acompanying the patient, bringing food, making phonecalls and loud chatter around, occupying even the treatment cubicles...while people who are being diagnosed, feeling very weak and unwell would stand by the side. NO AIR in any area AT ALL! Organisation of department is chaos.Was waiting hours for a headscan, which I was told 5 times someone is coming to take me there shortly.

However, the doctor was very dedicated, attentive and with lots of empathy, pushing maximums to resolve my problem. l'd be left weeks without the further treatment if there wasn't her extra action and am very grateful for the understanding. Clinicians seem to be doing a great job, but I don't know why does it all the time come to miscommunication among pople running the tests and assisting. False promises only make people feel worse. If it is hectic, just let people honestly know without promising anything "shortly". And please do make some order in the waiting rooms. It was unbearable.