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cancelled appointment

Story from nhs.uk

"cancelled appointment"

About: Rotherham Hospital / Cardiology

after attending the emergency dept with, rapid and irregular heartbeats on 30 aug I was given appointments to have a 24 hr ecg followed by a scan.on 26 sept. I was given an appointment on 25 Oct which was subsequently cancelled by you and another given on 15 nov. Now today I have received yet another cancellation until 5 December. It is a worrying time waiting for results and these delays are causing great stress for me and my family. Added to the search engine on your website being out of order, therefore making things difficult. I feel very distressed by the situation.

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Responses

Response from Samantha Robinson, Head of Patient Experience, The Rotherham NHS Foundation Trust 5 years ago
Samantha Robinson
Head of Patient Experience,
The Rotherham NHS Foundation Trust

Submitted on 22/10/2018 at 11:03
Published on Care Opinion at 12:12

Dear Anonymous

Hello name is Samantha, Head of Patient Experience at the Hospital. I was sorry to read of your experience. It is always our intention to provide the best service possible and as such disappointing when the services falls below the expectations of our patients. In order that we can look into the matter further on your behalf please contact the Patient Experience Team on 01709 424461 in the first instance.

Kindest regards

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