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Care Opinion

Swift treatment

Posted By Missyscott

"Swift treatment"

About: NHS 24 Victoria Hospital / Out of Hours

(as a service user),

I want to take the time to thank both NHS 24 and the out of hours service at the VHK.

 I called NHS 24 with a cough and being short of breath a midweek night and there were no bookable GP appointments. 

An appointment was made for little over an hour later, I was taken dead on my appointment time. And I was seen by Peter I think? Absolutely fantastic doctor. I was worried and he reassured me and took the time to go through everything making me feel at ease. 

He did a thorough assessment and I cannot describe the care I received It was great- I was worried I wouldn't be taken seriously and that id be told it was "just another bad winter cold" however as I say the care was fabby and the pre labelled medicines saved the stress of finding a pharmacy that was open! 

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Responses

Response from Lisa Cooper, Head of Service, Primary and Preventative Care, Health & Social Care 5 years ago
Lisa Cooper
Head of Service, Primary and Preventative Care,
Health & Social Care

Submitted on 22/10/2018 at 14:40
Published on Care Opinion at 17:41

picture of Lisa Cooper

Thank you Missyscott for taking the time post about your positive experience of care being delivered by the Primary Care Emergency Services at VHK.

I would be keen to let the doctor who cared for you, know directly about your compliment. If you would be happy to so do, please e-mail me directly on lcooper10@nhs.net

I really hop your symptoms have improved and thanks again, for taking the time to post, we really value this.

Regards,

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Response from Shona Lawrence, Clinical Governance Lead, Nursing and Care, NHS 24 5 years ago
Shona Lawrence
Clinical Governance Lead, Nursing and Care,
NHS 24

Submitted on 22/10/2018 at 15:12
Published on Care Opinion at 17:42

picture of Shona Lawrence

Dear Missyscott

So sorry to hear you have been unwell. I hope you are on the mend very soon.

It was good of you to take the time to contact NHS 24 and NHS Fife to share you experience. It sounds as though the Doctor who assessed you at the Victoria Hospital is a huge credit to the NHS.

Thanks for mentioning your call to NHS 24. Our staff always try to put patients and callers are ease as they appreciate that people who phone 111 are normally worried or anxious. With some additional detail, I would be able to identify the staff member(s) who managed your call and share your positive feedback with them. Should you care to provide any further information, I would be delighted to hear from you. I can be contacted on 0141 337 4597 or by email at patientaffairs@nhs24.scot.nhs.uk

Thanks again for getting in touch.

Take care

Shona

Shona Lawrence

NHS 24 Patient Affairs Manager

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