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They were extremely unhelpful

Posted By Stephen2007

"They were extremely unhelpful"

About: Eastwood Resource Centre

(as a parent/guardian),

I feel that the mental health crisis team in east Renfrewshire were extremely rude and Arrogant to my daughter.

She was on pass from the hospital and was visibly upset and they made her so much worse. This has happened in numerous occasions when she was discharged from leverndale

the last time they brought her to tears and we felt offered no support or help and we asked for their advice and thought they were extremely un helpful to me aswell

we will not be letting this service see my daughter again and we are looking to take further action and make a complaint 

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Responses

Response from Nicole McInally, Patient Experience and Public Involvement Project Manager, PEPI, NHS Greater Glasgow and Clyde 5 years ago
Nicole McInally
Patient Experience and Public Involvement Project Manager, PEPI,
NHS Greater Glasgow and Clyde

Submitted on 23/10/2018 at 08:10
Published on Care Opinion at 09:36

picture of Nicole McInally

Dear Stephen 2007

I am so sorry to read about your daughter’s experience and for the upset and distress caused. I can only imagine as a parent how worried you must be.

I will share you post with the Mental Health Crisis team to alert them to the issues you have raised. If you wish to complain you can contact Deborah Gray who is the Complaints Administrator for East Renfrewshire HSCP. Deborah’s telephone number is: 0141 451 0505 and her email address is Deborah.Gray@ggc.scot.nhs.uk

There is also the Patient Advice and Support Service (PASS) which is free, confidential and independent of NHS Greater Glasgow and Clyde. The helpline number is: 0800 917 2127. You can also find more information at: www.patientadvicescotland.org.uk

Please pass on my apologies to your daughter.

Kind Regards

Nicole

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Response from Lorna Fairlie, Patient Experience, Public Involvement Project Manager, NHS Greater Glasgow and Clyde 5 years ago
Lorna Fairlie
Patient Experience, Public Involvement Project Manager,
NHS Greater Glasgow and Clyde

I work in a small team in NHS Greater Glasgow and Clyde which seeks to involve patients and carers in the work of the NHS. The biggest part of my role is in managing feedback projects across the Board area, one of which is Patient Opinion. It is my job to give our patients and carers the opportunity to give us feedback, and to make sure that this is passed to the right people to help us improve the services we provide.

Submitted on 30/10/2018 at 09:23
Published on Care Opinion at 10:01

Dear Stephen 2007,

I just wanted to follow up Nicole's post above to let you know that the Mental Health Crisis Team have seen your post. They have come back with different details for you to contact them on to look into this in more depth for you - I hope that is ok and sorry for any confusion caused.

They have suggested you get in touch with Linda Murdoch on 0141 427 8240, or you can write to Linda with details of your complaint at:

Clutha House

120 Cornwall Street South

Glasgow

G41 1AF

Again, apologies for any inconvenience caused and I hope that this leads to a more positive way forward for your daughter in future.

Best Wishes,

Lorna

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