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Care Opinion

Knee Replacement Surgery

Posted By Nellie50

"Knee Replacement Surgery"

About: Golden Jubilee National Hospital / Orthopaedics Queen Elizabeth University Hospital Glasgow / Orthopaedics (Wards 10a, 10b, 10c &10d)

(as the patient),

After waiting for almost 2 years for knee replacement surgery I got sent to the Golden Jubilee, I had my pre-op assessment on the Friday and passed and was told to come in on the Monday for the operation to be performed on the Tuesday.

My surgeon was Mr Niall and I could not have wished for a better Surgeon. I had my knee surgery on the Tuesday and was in really bad pain on the Wednesday I was seen by the pain management team and  it was decided I needed morphine drip for pain relief. My stay at the hospital was very pleasant the nurses were extremely helpful and did their best to make your stay as comfortable as possible. The meals very nice and nourishing also and the room was nice to stay in also.

I was seen by the physios and given a cd and booklet telling me what exercises I should be doing to get my joint in good form. I was taken along to the Gym and was given some exercises and shown how to walk up and down the stairs. I could not recommend this hospital more.

I've since been in the New Queen Elizabeth and do not want to be admitted to this hospital again, the food was awful , I was sent in by my GP for severe pain as I am again waiting on another knee replacement. My GP requested that I been seen by the Orthopedic Team and I was told that wasn't going to happen I was only here to get my pain sorted out  there was nothing the Orthopedic Doctors could do I would just need to wait to get seen by my surgeon.

That was over a year ago I was last seen by him and have been almost waiting 2 years for my second knee replacement. I'm in so much pain my knee severely swollen and I'm limping and need my crutches to walk the pain keeps me awake at night and I think to be left this length of time is appalling.

I couldn't recommend the Golden Jubilee enough it really is a fantastic hospital with wonderful caring staff who have time for you.

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Responses

Response from Laura Langan, Head of Clinical Governance, Golden Jubilee National Hospital 5 years ago
Laura Langan
Head of Clinical Governance,
Golden Jubilee National Hospital

Submitted on 18/10/2018 at 16:15
Published on Care Opinion at 17:19

picture of Laura Langan

Dear Nellie50,

Thank you so much for taking the time to share your feedback of your experience. I’ll make sure to pass your kind comments onto to Mr Niall Munro and the wider clinical team, if you wish me to share with any other specific individuals involved please contact me on 0141 951 5951 with further details. Our staff work extremely hard and love to hear of patients positive experiences therefore they will be delighted to read this.

I am really sorry to hear of your ongoing issues; I’m sure NHS GGC will be in contact regarding this however if you feel there is anything we can do to help please don’t hesitate to contact us on the above number.

Best wishes,

Laura

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Response from Nicole McInally, Patient Experience and Public Involvement Project Manager, PEPI, NHS Greater Glasgow and Clyde 5 years ago
Nicole McInally
Patient Experience and Public Involvement Project Manager, PEPI,
NHS Greater Glasgow and Clyde

Submitted on 19/10/2018 at 10:00
Published on Care Opinion at 10:11

picture of Nicole McInally

Dear Nellie50

Thank you for your post on Care Opinion.

I am sorry to hear about your experience at the Queen Elizabeth University Hospital and the length of time waiting for your surgery. I can appreciate that this is a very difficult time for you.

To be able to give you an update, would you mind emailing me with your personal details including your date of birth? My email address is Nicole.McInally@ggc.scot.nhs.uk. It would help if you could also include your username.

Thank you

Nicole

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Response from Nicole McInally, Patient Experience and Public Involvement Project Manager, PEPI, NHS Greater Glasgow and Clyde 5 years ago
Nicole McInally
Patient Experience and Public Involvement Project Manager, PEPI,
NHS Greater Glasgow and Clyde

Submitted on 29/01/2019 at 09:20
Published on Care Opinion at 09:34

picture of Nicole McInally

Dear Nellie50

Thank you for posting your feedback on the care opinion and I apologies for the delay in responding to the concerns you raised regarding your wait for joint replacement surgery with the Orthopaedic service in QEUH. We are committed to providing high quality care and treatment to our patients and I would like to thank you for bringing your concerns to our attention. Unfortunately the current waiting times for surgery reflect the significant pressures on the Orthopaedic service as a result of an increased demand for emergency and elective surgery. I would like to offer my assurances that the Orthopaedic service is aware of the issues and are working as flexibly as possible to ensure prompt access for our patients.

Kind Regards

Susan Groom

General Manager - Surgery

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Update posted by Nellie50 (the patient)

Thank you for taking the time to reply. I saw my Surgeon in December and he has put me on the waiting list. I received a letter stating that my estimated time for surgery is 12 weeks and should go ahead beginning of March. I understand that due to delays this may take slightly longer.

Kind Regards

Margaret

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