"Issues with my local hospital"

About: DHU Healthcare CIC / NHS 111 Lincoln County Hospital / Accident and emergency Lincoln County Hospital / Ear, Nose and Throat Lincoln County Hospital / General medicine

(as the patient),

I have been admitted 3 times and attended a&e 4 times. Only one of those experiences has been fantastic. I felt that the rest were just shocking and I would rather travel to another hospital. 

Each time I’ve been admitted, it’s taken at least 3 members of staff to get my cannula in right. Not because they can’t find a vein, a doctor or a nurse has come round and said that it shouldn’t be like that, and that they would change it soon. I asked for my cannula to be changed because it was painful. The nurse agreed, unhooked me from my fluids (which I needed because I couldn’t eat or drink), popped another cannula in and left me for 5 hours with 2 cannulas and hadn’t hooked me back up to anything. 

My visits were usually because I had a cyst in my throat. I was waiting to have my throat lanced and the doctor just shoved the giant needle in there, without numbing the area first which they had agreed to do.

On one occasion it took a doctor 7.5 hours to discharge me. The first time they tried, they gave me someone else’s medication. The second time they sent down someone else’s medical details. the third time they tried they came down to the discharge lounge, tried to do it without my medical records which they proceeded to mess up. Fourth time lucky.. they blamed this on him being understaffed. 

Moving on to A&E. 

My very first time here was just shocking. I’d fell over and injured my wrist, it made such a horrible sound and I was in agony. The doctor in a&e looked at it from a distance, they didn’t even touch it and said that I was fine. I proceeded to say that I wasn't and their response was that they were the doctor and they would tell me if there was something wrong with me. Shocked by his response, I rang my mum and she picked me up and drove me to Sheffield a&e. They had a good feel, did some x-rays and I had fractured my wrist. I had to go out of my way because it felt like the doctor in Lincoln couldnt be bothered essentially. 

The second time I came up was after I had mumps. My doctors told me to go see someone if I had severe headache and dizziness which I rang 111. They told me to go to a&e. I got there and they said that I was overthinking things, and that there was nothing wrong with me. Didn’t check me over or anything.

Yes in all fairness there wasn’t anything, it was just the after effects from having mumps. My issue with this was how it was dealt with. That could’ve been something serious and they completely blew it off.


Response from Jennie Negus, Deputy Chief Nurse, United Lincolnshire Hospitals NHS Trust

picture of Jennie Negus

Dear Sarah137 - you indeed have not had the best experiences and I am really sorry. I am sharing your story with a number of people; our A&E teams, ward and discharge teams as whilst there may be other issues behind the scenes that I am not aware of, the fact is that you have left our care feeling this way. It would be impossible to address the concerns you have raised through Care Opinion but if you would like to meet and discuss further I can organise this?

I hope you are well at the moment and that your throat and mumps have fully resolved; thank you for posting - even difficult stories like this are extremely valuable to us and we appreciate you taking the time.


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Response from Judith Brown, Patient Experience Manager, Governance, DHU Health Care CIC

Dear Sarah137,

Given the very difficult time you have recently experienced with your health. Thank you so much for taking the time to provide this valuable feedback regarding your recent experiences and in particular with the NHS 111 service provided by DHU 111 (East Midlands) CIC, a division of DHU Health Care CIC.

We try our best to provide a high level of care and we are always encouraged when patients take the time to tell us how we did.

I am very happy to hear that you have had a good experience with the NHS 111 service and hope that despite everything you are now recovering well and I wish you the very best for the future.

I will ensure the team is made aware of your comments.

With Kind Regards,

Judith Brown

Patient Experience Manager (DHU Health Care CIC)

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