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"Access to support & treatment"

About: Calder Community Practice

(as a service user),

I was advised by outside agencies to speak to my GP urgently as I am a trauma survivor and was experiencing a severe flashback which left me terrified, overwhelmed and suicidal. The receptionist wouldn’t allow me to speak to my Gp, as it was not deem urgent and the soonest I could get a telephone appointment was in two days time.

Mental health needs are not treated as urgently as physical owns, despite my diagnoses being severely disabling.

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Response from Emma Boyes, Engagement and Inclusion Manager, Living Well Business Unit, Locala 3 years ago
Emma Boyes
Engagement and Inclusion Manager, Living Well Business Unit,

My role at Locala is to listen to service users and understand how it feels to use our services. I report back to services and managers. I support to make change where needed. I really enjoy my job. Making a difference is important to me!

Submitted on 31/10/2018 at 14:09
Published on Care Opinion on 01/11/2018 at 11:06

picture of Emma Boyes

Dear FrancesFarmer,

Thank you for taking the time to share your experience with us. We can only apologise that you feel you were not treated as a priority and that for whatever reason weren't able to speak to your GP.

I think it is important that we investigate this further and so we will need some additional details. If you feel comfortable doing this, please can you contact me via my email, and provide a contact number and I will be more than happy to give you a call.

I would like to absolutely reassure you that mental health needs are considered as important as physical needs by Locala and the colleagues at Calder Community Practice, and I'm sorry you felt this wasn't demonstrated on this occasion.


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