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"Carpel Tunnel Syndrome"

About: Liverpool University Hospitals NHS Foundation Trust

The most inefficicient aftercare service I have experienced. No appointment sent for suture removal. After 3 days ringing to ask for an appt and getting nowhere finally walked in 2 days after they should have been removed. Unhelpful reception staff who asked me to produce my mobile and display the numbers I had been ringing (with the implication I was lying!) In the end I requested she contact the secretary who came and sorted me out.

One week later increasing pain and inflammation at the site from which I myself removed a suture that had been left in!

6 months later I have still not received my Consultant follow up appt which should have been 6 weeks post op!

Still given 5 stars because having had various appts, treatment and operations in recent years here it is still the best hospital I have been to.

CTS Team sort yourselves out. You're letting a top hospital down!

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Responses

Response from Liverpool University Hospitals NHS Foundation Trust 3 years ago
Liverpool University Hospitals NHS Foundation Trust
Submitted on 08/10/2018 at 14:35
Published on nhs.uk at 15:06


Hi Annie,

Thank you for taking the time to send us this message.

We are sorry to hear that you were disappointed by our CTS team.

If you would like to take your concerns further our Patient Advice and Complaints team can help. You can contact them by emailing: customerservice@aintree.nhs.uk, by calling 0151 529 2400 or by writing to:

Patient Advice and Complaints department

Aintree University Hospital NHS Foundation Trust

Lower Lane

Liverpool

L9 7AL

Thank you.

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