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"I would never wish to visit this hospital again."

About: Leicester Royal Infirmary

What I liked

Nothing

What could be improved

Staff communication was poor.A particular nurse was downright rude and disbelieving of my symptom. Waiting time was 3 hours for a 5 minute consultation.A simple cataract operation was bungled with the wrong lens being inserted.No full explanation has been given as to why the lens calculation was so grossly out.

Anything else?

I have written to the hospital to complain over a month ago and still not received a response. If I don't receive a response within another week I will write to my MP.

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Responses

Response from Leicester Royal Infirmary 9 years ago
Leicester Royal Infirmary
Submitted on 19/01/2012 at 12:16
Published on nhs.uk on 20/01/2012 at 04:01


We are really sorry to hear about your poor experience in our hospital.

I have passed your comments over to our complaints manager to understand why you have not received a response yet and to the service lead so that they can investigate it for you. If you would like to speak to someone, please contact our complaints team on freephone 08081 788 337.

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