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Contacting the Audiology department

Posted By Grinderman

"Contacting the Audiology department"

About: County Hospital

(as a service user),

Really, really upset, have been trying to get through for 5 hours today. I've left messages to the machine which said someone will get back to me within 2 hours (LIE). The message on the phone says that they are experiencing a high number of calls (LIE)< I am sure it's a LIE as I have heard that they frequently leave the answer machine on for NO REASON! ! !

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Responses

Response from County Hospital 5 years ago
County Hospital

Submitted on 11/10/2018 at 08:44
Published on nhs.uk at 09:05

I am sincerely sorry to read your comments relating to contacting our Audiology Department. I will ensure your feedback is shared with the Audiology Team.

Unfortunately the team has been very short-staffed which is why there is such a delay in their ability to respond to telephone calls. If you require any support with contacting Audiology, please don't hesitate to contact our Patient Advice & Liaison Service (PALS) on 01782 676450 or via email to patientadvice.uhnm@nhs.net who will be happy to help.

With best wishes

Rebecca Pilling, Quality Improvement Facilitator: Patient Experience.

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