"Contacting the Audiology department"

About: County Hospital County Hospital Stafford ST16 3SA

Posted by Grinderman (as a service user), 6 years ago

Really, really upset, have been trying to get through for 5 hours today. I've left messages to the machine which said someone will get back to me within 2 hours (LIE). The message on the phone says that they are experiencing a high number of calls (LIE)< I am sure it's a LIE as I have heard that they frequently leave the answer machine on for NO REASON! ! !

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County Hospital

Submitted on 11/10/2018 at 08:44

Published on nhs.uk at 09:05

I am sincerely sorry to read your comments relating to contacting our Audiology Department. I will ensure your feedback is shared with the Audiology Team.
Unfortunately the team has been very short-staffed which is why there is such a delay in their ability to respond to telephone calls. If you require any support with contacting Audiology, please don't hesitate to contact our Patient Advice & Liaison Service (PALS) on 01782 676450 or via email to patientadvice.uhnm@nhs.net who will be happy to help.
With best wishes
Rebecca Pilling, Quality Improvement Facilitator: Patient Experience.

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