"Wish we had read reviews before moving here!"

My father has advanced Parkinson's Disease and dementia and amongst many other problems he can hardly walk. When I went to register him with this surgery I had ID and the completed forms with me but forgot his proof of address. It was a struggle getting my dad there in person as they require so I asked the receptionist if she could register my dad while he was there and I would return 15 minutes later when I had dropped him off and picked up the address ID. She barely let me speak before telling me absolutely not then watched me struggle to get him out of the surgery and back into the car to pick up the ID only for me to drive back to the surgery and have to get him out of the car and back into the surgery 15 minutes later. He was understandably exhausted and upset after this unnecessary episode and was astonished about how unhelpful the receptionist had been.

Since then our experience has gone from bad to worse with the surgery telling us we needed to get a copy of my dads prescription from his old doctors as they cant access his notes for several weeks. The old doctors told us that they no longer have access to his notes as he is not registered there so we were left with no way of ordering his repeat prescription. Eventually we ended up taking in the numerous pill packets so that the pharmacist could work out what should be ordered and he thankfully cobbled together a prescription.

The pharmacist told us to reorder the prescription on line but despite registering for online services the day I took my dad in we still don't have a password for him. We have chased twice since then only to be told there is a backlog (7 weeks and counting). We were told a month ago that they would prioritise the request but clearly haven't. My own surgery printed my a password there and then when I registered so I have no idea why this surgery is so slow!

None of this would be quite so bad if we weren't faced with rudeness every time we try and get anywhere. Its awful trying to care for someone so ill that they can do nothing for themselves anymore and to have life made even harder by your GP surgery is terrible.