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I will never go to UHND again

Story from nhs.uk

"I will never go to UHND again"

About: University Hospital Of North Durham

I had a telephone consultation with my GP this morning. She arranged for me to go to UHND as the x-ray equipment at Shotley Bridge was out of action.

In the main xray dept, the nurse calling the names could not pronounce the patient's names properly.

I had my xray carried out by an ASSISTANT then told to wait.

The assistant came & told me the report would be sent to my GP in 7 to 10 days, I asked about treatment, I was to see my GP

I told her I would be going to the RVI Newcastle A&E Dept to be seen and have treatment.

I have been a patient at UHND, I have worked there both on agency and as a company rep. I have never found it a hospital that works in the patient's interests. I won't be going there again, it is unfortunate that I live in the UHND catchment area

TH DEPARTMENT WAS X-RAY

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Responses

Response from University Hospital Of North Durham 5 years ago
University Hospital Of North Durham

Submitted on 30/10/2018 at 14:41
Published on nhs.uk at 15:06

Thank you for providing feedback on your recent visit.

I am very sorry to hear that you were unhappy with your experience on this occasion and we will make sure your feedback is passed to the relevant manager.

We would welcome the opportunity to discuss your concerns with you and if you would like to contact us with some more detail it would enable the matron or manager to look into your concerns for you.

If you feel this would be useful please contact the Trust’s Patient Experience Team on 0800 7835774.

If you would prefer to contact us by e-mail, our address is cdda-tr.patientexperiencecddft@nhs.net

If you do decide to contact us, please make us aware that you have left comments on the NHS Choices website.

The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients.

Thank you for leaving your comments on NHS Choices.

Patient Experience Team

County Durham and Darlington NHS Foundation Trust

Tel: 0800 7835774

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