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The Stoke Mandeville Hospital Car Park.

Story from nhs.uk

"The Stoke Mandeville Hospital Car Park."

About: Buckinghamshire Healthcare NHS Trust

A wonderful and helpful visit to Audiology was completely overshadowed by taking fully 15 minutes to exit your car park.

I entered my car reg and paid using the honesty line and my credit car. I then approached the barrier which would not open. It took fully 5 minutes for the assistance button to be answered, promised to lift barrier which did not move, second attempt got us our. A nightmare experience, we can’t be the only ones finding this a dismal experience.

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Responses

Response from Buckinghamshire Healthcare NHS Trust 5 years ago
Buckinghamshire Healthcare NHS Trust

Submitted on 04/10/2018 at 11:08
Published on Care Opinion at 14:16

Dear patient

Thanks you for your feedback.

I am so sorry to read that after a wonderful visit to the Audiology Department, everything was overshadowed by the delay trying to exit the car park at Stoke Mandeville Hospital.

I can understand how frustrating this must have been for you as you had paid for the parking and were ready to exit; however the barrier did not move and the assistance button was not answered for some time.

If you are happy to share more detail about your specific experience with us, please contact our dedicated Patient Advice and Liaison Service (PALS) on 01296 316042 or email bht.pals@nhs.net

In the meantime I will share your comments with the Director for the Property Service for their consideration.

I hope this is convenient.

Kind regards

Patient Advice & Liaison Service (BHT)

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