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"Blood tests opening times"

About: Russells Hall Hospital / Clinical haematology

Sent to RHH by my GP to have a follow-up blood test . Arrived at 6.30 pm after parking car in very expensive car park. The Blood Test Dept. found to be closed - sign stating it closed at 6pm when it states on my referral paper it closes at 7.30. Well done RHH .

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Responses

Response from Russells Hall Hospital 5 years ago
Russells Hall Hospital
Submitted on 24/09/2018 at 16:35
Published on nhs.uk at 18:06


Thank you for taking the time to tell us about your recent experience and we are very sorry to hear that you were unable to have your blood test done at time you visited the Russells Hall Hospital blood test department.

Effective from 3 September 2018 the opening hours for blood tests across Dudley changed. The walk-in clinic at Russells Hall Hospital is now open from 8am until 6pm on Mondays to Fridays, and from 8am until 1pm on Saturdays. This means that a six-day service is now provided.

Effective from 6 September, patients can also book a blood test appointment at Corbett and Russells Hall hospitals on Monday to Friday from 8am-6pm, and at Russells Hall Hospital on Saturdays from 8am-1pm. Call 01384 244330.

Blood tests can also be at 21 GP clinics across the borough, with six or seven morning clinics per day across the working week: please contact your surgery for more details.

As part of the changes, we ensured that all GP practices across the Dudley Borough received updated information about the changes which should have been reflected in any referral forms provided to patients after the changeover date.

We would be happy to look into why this was not reflected on the referral form you received from your GP.

If you have not done so already, please contact our Patient Advice and Liaison Service (PALS) who will be happy to investigate this for you.

PALS can be contacted on Freephone 0800 0753 0510 or email dgft.pals@nhs.net

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