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Hairmyres map

Posted By Yesbe

"Hairmyres map"

About: University Hospital Hairmyres

(as a service user),

The hairmyres hospital map is out of date as most of the departments have moved so u end up in wrong area now the lifts have maps in them and they again are wrong and a different version entirely 

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Responses

Response from Rick Edwards, Service Manager Surgical & Critical Care, University Hospital Hairmyres, NHS Lanarkshire 5 years ago
We are preparing to make a change
Rick Edwards
Service Manager Surgical & Critical Care, University Hospital Hairmyres,
NHS Lanarkshire

Submitted on 27/09/2018 at 07:52
Published on Care Opinion at 09:35

picture of Rick Edwards

Dear Yesbe,

I'm sorry for any delay or inconvenience you experienced during your visit to University Hospital Hairmyres.

The NHS Lanarkshire Public Reference Forum commissioned a public survey earlier this year on “wayfinding” which asked about getting to and around our acute hospitals. Over 6,000 people were invited to participate and whilst the feedback was generally positive, two recommendations from the survey were:

hospital signage and floor plans should be reviewed and updated

consider recruitment of volunteers in meet and greet roles in public arrival areas, to help people find their way to the relevant department when attending hospitals

I can tell you that our Voluntary Services department are currently working on the second recommendation and I hope my colleagues from Property Support Services Division will provide an update on signage and floor plans.

Kind regards

Rick

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Response from William McCutcheon, Head of Business Support, Property Support Services Division, Law House, NHS Lanarkshire 5 years ago
William McCutcheon
Head of Business Support, Property Support Services Division, Law House,
NHS Lanarkshire

Submitted on 10/10/2018 at 12:51
Published on Care Opinion at 14:00

picture of William McCutcheon

I'm sorry for any delay or inconvenience you experienced during your visit to University Hospital Hairmyres.

I can advise that we have instructed that the maps in the lifts are removed.

PSSD have not received any request to update maps. When the appropriate request is made this will be undertaken.

Kind Regards

William

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Response from Rick Edwards, Service Manager Surgical & Critical Care, University Hospital Hairmyres, NHS Lanarkshire 4 years ago
We have made a change
Rick Edwards
Service Manager Surgical & Critical Care, University Hospital Hairmyres,
NHS Lanarkshire

Submitted on 13/08/2019 at 07:59
Published on Care Opinion at 09:27

picture of Rick Edwards

Dear Yesbe,

The hospital floorplans have now been updated and work continues. The NHS Lanarkshire Public Reference Forum will be assessing visual symbols that we are considering to help with "wayfinding".

Kind regards

Rick

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