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"Cold gel"

About: Royal Infirmary of Edinburgh at Little France / Vascular Surgery

(as the patient),

I do like to moan about NHS Lothian as unfortunately there is much to moan about but recently I had a good experience, though I use the term good advisedly. Following on from my 2 hour round trip to the Edinburgh Royal Infirmary where the vascular consultant was unable to offer any advice on my issue as I had not had an ultra sound scan on my legs. I expected to wait another three months for an appointment but lo and behold I got a phone call to come in a week later, which I did.

Met a lovely staff member who proceeded to cover my legs right up to my groin in cold gel, which was bad enough but I am rather ticklish in the groin area so it made for a slightly difficult experience.

Being the inquisitive type that I am I asked many questions one being why was it necessary to use cold gel, turns out it is not and she had something resembling a baby bottle heater to warm the gel. 

Unfortunately that was on the opposite side of the room to the machine and getting a simple thing like a small table on wheels was proving difficult for NHS Lothian to provide. So cold gel was the order of the day but all in all the staff member was a credit to NHS Lothian and much laughter ensued. I wonder how long I will need to wait for a further appointment with the consultant where hopefully they will be able to advise on the best treatment now that they have the necessary information?

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Responses

Response from Iain Gorman, Clinical Service Manager, General & Vascular Surgery, NHS Lothian 5 years ago
Iain Gorman
Clinical Service Manager, General & Vascular Surgery,
NHS Lothian
Submitted on 20/09/2018 at 16:44
Published on Care Opinion at 18:03


Good Afternoon,

Thank you for the kind words regarding our staff member in the Vascular Laboratory. I have shared your feedback with their entire team. I'm sorry that it wasn't planned in advance of your appointment and you will need to come back to clinic. Our clinic appointment team should be able to advise when the repeat appointment is due. Their telephone number is 0131 536 1626.

Many Thanks

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Update posted by MrFraggle (the patient)

Twice I have phoned but unfortunately I still await a proper appointment where both my time and the consultants time will not be wasted.

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