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Staff who really care about their patients -...

Story from nhs.uk

"Staff who really care about their patients -..."

About: Lincoln County Hospital

What I liked

My Aunt was admitted to A&E on Christmas Eve and was treated with dignity and respect during her stay. I especially want to mention the staff on Navenby Ward they were kind and compassionate to my Aunt and the family visiting. Sadly my Aunt died on 3/1 but everything possible was done to make her comfortable and ensure that she was not in pain.

The staff were not just doing their job - they really cared about the patients and family and listened when we expressed our concerns or wishes.

I cannot praise the care highly enough.

What could be improved

Nothing - everything was dealt with efficiently and with great care

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Responses

Response from Jennie Negus, Head of Patient Experience, United Lincolnshire Hospitals NHS Trust 11 years ago
Jennie Negus
Head of Patient Experience,
United Lincolnshire Hospitals NHS Trust

Submitted on 28/05/2012 at 15:23
Published on Care Opinion at 15:39

picture of Jennie Negus

Thank you so much for telling us about your Aunts care; and especially for doing so at such a difficult time; please accept my sincere condolences. Helping patients and families to a calm and peaceful death is an extremely important part of healthcare and I am glad that staff were so compassionate and supportive to you all. I have passed your comments onto the staff. Thank you once again.

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