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"incorrect interpretation of CT scan"

About: Dumfries & Galloway Royal Infirmary / Cancer care and Oncology

(as a relative),

My mum has cancer of the esophagus.   She has had chemotherapy and radiotherapy and was admitted to hospital due to breathlesness.   She had a CT scan and was told that the cancer had spread to her lungs.   We are now told that the CT scan has been misinterpreted and the scars on her lungs are due to the radiotherapy.   The support of the nurses has been excellent but still no apology from the radiotherapist who misintepreted the scan or the doctor who delivered the news in an abrupt and inappropriate manner.

Responses

Response from Annette Finnigan, Senior Patient Experience & Safety Officer, Acute and Diagnostic Services Directorate, NHS Dumfries and Galloway 2 years ago
Annette Finnigan
Senior Patient Experience & Safety Officer, Acute and Diagnostic Services Directorate,
NHS Dumfries and Galloway

I am a Senior Patient Experience & Safety Officer for Acute and Diagnostic Services

Submitted on 07/09/2018 at 15:23
Published on Care Opinion at 16:55


Thank you for taking the time to leave your feedback.

The Clinical Services Manager and myself met with your family as soon as we were alerted to this incident yesterday and once again we extend our sincere apologies for the distress that this experience caused.

As promised, we are investigating this matter under out Adverse Event process and our Clinical Services Manager has provided updates directly to your mother throughout today.

If you would like to discuss this with us further, please do not contact me on either 01387 241379 or at dumf-uhb.acutecomplaints@nhs.net

Regards,

Annette

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