"No care sent home"

About: Peterborough City Hospital / Accident and emergency

(as the patient),

I attended A&E recently, there were no beds and I was dealt with as outpatient in Ambulatory Unit, had CT scan & X Ray (real quickly) which show something, given course of antibiotics and told go back in two days. I returned two days later and was told allow antibiotics to work and they’ll contact me.

Now nearly 1 week later I’m in excruciating pain with a tennis ball size lump behind a 2 year old Gallbladder drain, the area is hard to touch and hot, it’s obviously infected and antibiotics ran out two days ago.

I would love to go in again, but will anything be done, never felt so desperate. 

Responses

Response from Lesley Crosby, Deputy Chief Nurse, North West Anglia NHS Foundation Trust

I am so sorry to read about your experience and would urge you, if you have not done so already, to raise your concerns with our Patient Advice and Liaison Service on (01733) 673405 as we would be keen to learn from your experience.

In between times please contact your GP as a matter of urgency and he/she can arrange for you to be reassessed if necessary

Regards

Lesley Crosby

Deputy Chief Nurse

  • GaryT thinks this response is helpful
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Update posted by GaryT (the patient)

Thank you, I have been seen now and spent 4 days on ward after a procedure, feel much better with dressing changes daily, do hope it makes a difference as it is still painful, will see on my return for check up.

It’s a lovely hospital and great staff. Thank you

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