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"Care and compassion in the NHS"

About: Burnley General Hospital / Urology

I was referred to the department early in March and first seen by senior urology nurse, who very couteously examined me ,consulted a Dr. and, having noted that there was 'something that needed attention', offered three courses of action: regular monitoring, Biopsy or MRI scan. I choses this last which took place on May 1st. As a result of this nurse phoned to ask whether he should arrange a biopsy. I was happy with this and it took place on 12th May. I next saw a nurse on June 4th who carefully explained the results of the biopsy, arranged hormone therapy for me and requested a bone scan which was done on 26th June. This Nurse kindly phoned to tell me that I was clear. I rang the nurse who explained that I would see an oncology specialist. I saw the Dr. on 23rd July. who explained my condition and spoke of radio therapy. I asked if I might take time to discuss it with my wife and my son who is a doctor.On 20th August I returned to the Dr's clinic and requested radio therapy. I have already had a CT scan at Rosemere Cancer Centre in Preston.

I am immensely grateful to all those who have helped me and was much impressed by their patience and courtesy. There was never any impression of being hurried.I have enjoyed the expertise of so many who work together as a team and, I believe,have given me the best possible fighting chance of killing this thing before it kills me

I feel too that the whole course of diagnosis and treatment happened quickly and I have a lasting impression of care and compassion.

Blessings on them all..

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Responses

Response from Burnley General Hospital 7 years ago
Burnley General Hospital
Submitted on 29/08/2018 at 08:09
Published on nhs.uk at 12:06


Thank you for taking the time to tell us about your visits to the Urology Department at Burnley General Teaching Hospital since your referral in March.

It is lovely to receive such positive feedback regarding the care and service you received during your visits and we are delighted to pass this on to the staff who will very much appreciate your comments as they always strive to deliver safe, personal & effective care.

If you would like to provide us with further information about your experience then we would really value this so that we can try to make it like this for every patient visiting our hospitals and using our services.

You can either contact me (Sarah Ridehalgh) on 01254 734471 or by email at patientexperience@elht.nhs.uk.

Thank you again for commenting and best wishes.

Sarah Ridehalgh

Patient Experience Facilitator

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