"Absolutely disgusting."

What I liked

My mother in law is in Bethesden Ward and my husband was appalled at the lack of care provided to the patients.

Patients waiting over 30 minutes to be provided with a bed pan, sometimes too late.

Patients being left on bed pans for 45 minutes with resultant bed pan spillage in beds.

Food is cold when served. No attempt made to aid those too weak to eat.

No food served to mother in law as she was in toilet when food brought round.

Dressing on abscess not changed.

Patients ringing the bell for attention then being told not to ring bell as busy when staff standing round chatting.

Nine nurses have been asked to change dressing round stoma bag. This had not been done since last Thursday and came off today when another abscess was found to have formed .

What could be improved

Having been an in patient myself for a hysterectomy at which time the care I received was excellent it is even more shocking to see the total contrast between the wards.

We appreciate that over holiday times staff might be reduced but there is no excuse for the blatant neglect for patients in your care.